Data Centre Services Engineer - Maidenhead

The company

Pulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 14 strategically located data centres and a dedicated team of over 300 professionals (with an average tenure of 7 years), we support 1000+ clients services across the UK with cloud, connectivity, and compute services. With the UK government recently recognising data centres as Critical National Infrastructure, there has never been a better time to join us

The role

As a Data Centre Engineer, you will be the 'remote hands' on the ground, performing and resolving various software and hardware tasks raised by external and internal customers. The role includes meeting and greeting customers to the Data centre and providing a positive visiting experience. The role will provide you opportunity to further enhance your Data centre skills and learn new skills via company provided Udemy resources.

What you'll do

• Respond to customers within agreed SLA.
• Delivery of intelligent remote hands for customers within SLA.
• Delivery of intelligent remote hands for other Pulsant teams within OLA.
• The deployment of customer solutions to plans provided by Provisioning teams.
• The deployment of racks and related equipment to support customer orders.
• Manage all incoming calls, tickets, emails and faxes to the data centre services function.
• Responsible for proactive updating of customer and resolution of service.
• Follow escalation processes; tickets to support management and other teams as required.
• Liaise with third party suppliers to report and escalate customer problems.
• Access management to site where no security function is available.
• Provide expert cabling support including crimping, patching, labelling, running and terminating.
• Troubleshoot hardware faults and arrange replacements.
• Install and decommission redundant equipment and cabling.
• Co-operate and work closely with all members of the DC and wider operational teams to ensure efficient, productive and high-quality service to customers within the Pulsant live Data Centre.
• Stock control of Pulsant assets and store management.
• Manage, categorise, and prioritise all relevant tickets; these include problems, queries and requests regarding Pulsant services.
• Support Trainee DC Engineers when required.
• Monitoring of infrastructure / CCTV, site walk around checks and reporting / escalating any faults or concerns as required.

What/who we're looking for

• Experience working with / troubleshooting computer hardware
• Keen interest in, and passionate about IT technology and infrastructure.
• Strong communication skills and a customer focussed approach
• Full UK Driving Licence.
• Ability to work well to deadlines and under pressure.
• Good problem solving skills.

Pulsant offers

• A supportive work environment with a focus on career growth, development, work life balance and well-being.
• A friendly, family-like atmosphere where almost half of the team have been with Pulsant for 5+ years
• Benefits include 5% employer pension contribution, private healthcare, your birthday day off, annual company wellbeing day, 2 volunteering days per year, cycle to work scheme, free breakfast and snacks, Udemy license and more.

To hear more about working at Pulsant check out

on LinkedIn and Instagram

The interview process

1. An initial phone screen focused on your experience, career goals and your questions about Pulsant
2. Interview with the hiring manager over Teams
3. Face to face interview with the hiring manager + 1 other

Pulsant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. If you require reasonable accommodation to participate in the job application or interview process, please reach out to us by email: