Data center server engineers (London)

Data centre Server engineers

Required: ASAP -

Duration: rolling contract end of 26 and beyond

PAYE - Basic £19.85 per hour OT rates available at x1.5 & x2

Bank of America: 2 King Edward Street - London EC1A 1HQ

Bank Of America

• Break fix server engineer working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers.
• Support Trainee DC Engineers when required.
• Troubleshoot hardware faults and arrange replacements.
• Install and decommission redundant equipment.
• Provide expert hardware support.
• Responsible for proactive updating of customer and resolution of service.
• Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre.
• Liaise with onsite support engineers and within other sites.
• Manage all incoming calls, emails to the data centre support function.
• Liaise with third party suppliers to report and escalate customer problems.
• Respond to customers within agreed SLA.
• Follow escalation processes; tickets to support management and other teams as required.
• Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.

Working on a shift rota:

• Early - 07:00 to 14:30
• Late - 14:30 to 22:00
• Week night - 22:00 - 07:00
• Weekend day - 07:00 - 19:00
• Weekend night - 19:00 - 07:00