Data and Enquiries Manager Ref: 42277

Full-time considered up to a maximum of 1.0 FTE (37.5 hours). Requests for flexible working options will be considered (subject to business need).

Grade 7 starting at £38,784 to £46,049 per annum, pro rata if part time.

Contract Type

Permanent

About the role

The Data and Enquiries Manager will lead a small team responsible for delivering a high-quality enquiry service to prospective undergraduate and postgraduate students. The role requires expert knowledge of admissions and application processes, with responsibility for monitoring email and telephone responses to ensure accuracy, consistency, and excellent customer service. The postholder will plan and deliver recruitment activities such as call campaigns and events, including overseeing registration processes to ensure data is collected accurately, securely, and in line with GDPR requirements.

A key element of the role is the analysis of pre-applicant and applicant data from multiple systems, producing clear, insightful reports to support senior management decision-making and internal service improvement. The role is hands on and operational as well as strategic, requiring the ability to manage people effectively while also contributing directly to front-line enquiry handling when required.

About you

You will be an experienced manager with strong data analysis skills and a commitment to high-quality customer service. You will have or be willing to develop expert knowledge of undergraduate and postgraduate recruitment and admissions processes and be confident in gathering and manipulating data from multiple systems to produce clear insights for decision-making.

Organised and detail focused, you will work confidently within GDPR requirements and support your team while also being willing to handle enquiries directly when needed.

Visa Sponsorship Queries

This role may be eligible for sponsorship under the Skilled Worker route. The assigned SOC code is 3544 Data analysts and the going rate is £34,900. Eligibility for sponsorship will depend on the salary offered, whether a candidate can make use of tradeable points to meet the salary offered, as well as whether the candidate holds an existing Skilled Worker sponsorship which began before 22 July 2025. This is due to the role being considered to be skilled to RQF level 3-5.

The University requires that work undertaken for the University is performed in the UK.

Equal Opportunities

The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.

If you are experiencing any issues using our application portal or if you require adjustments to be made to the selection process, please contact us on 873743 or to discuss your requirements.