Data Analyst (CRM)

ABOUT US

We are a fast-growing, close-knit, dynamic, and successful Digital Services Company that specializes in providing support to large multinational companies for SEO, Product & Web Content Management, Social Media Management, Performance Marketing, E-Commerce Management, CRM & E-Mail Marketing Automation, DX & Development, Data Management & Analytics, Project Management, Digital Consultancy, and Recruitment.

As a multinational Dutch company, we have offices in Amsterdam, Istanbul, Lisbon, Kuala Lumpur, Bogota & Portland. With our exceptionally talented & diverse team, and our A+ client portfolio, the world is our oyster!

We are looking for a Data Analyst (CRM) to join our team.

RESPONSIBILITIES

• Design and maintain integrated data pipelines combining CRM platform data (e.g., SFMC) with web analytics (Google Analytics) for unified campaign reporting.
• Analyze email marketing campaign performance: open rates, click-through rates, conversion rates, and revenue impact.
• Conduct A/B tests on email subject lines, content, and CTAs; analyze results to recommend optimizations.
• Develop interactive dashboards and reports (Tableau, Power BI, or Google Data Studio) that provide clear, actionable insights on campaign effectiveness and customer engagement.
• Collaborate closely with marketing, sales, and data engineering teams to understand data needs and support campaign strategy.
• Validate data quality and ensure compliance with privacy and security standards.
• Identify trends, anomalies, and customer behavior patterns to optimize marketing strategies and customer retention efforts.
• Support segmentation and personalization initiatives by leveraging CRM and behavioral data.
• Assist in the creation of customer retention models and customer lifetime value (CLV) analysis.
• Provide insights and recommendations to improve multi-channel marketing efforts and overall customer journey.
• Document processes, dashboards, and data definitions to ensure transparency and reproducibility.
• Mentor junior analysts on CRM data best practices and analytics techniques.

QUALIFICATIONS

• Bachelor's degree in Marketing Analytics, Data Science, Economics, Statistics, or a related field; advanced degree preferred.
• 2-5 years of experience in CRM analysis, marketing analytics, or data-driven campaign optimization.
• Strong knowledge of CRM platforms, preferably Salesforce Marketing Cloud (SFMC) or similar.
• Experience integrating marketing data from multiple sources (e.g., SFMC, Google Analytics, Google Tag Manager).
• Proficient in SQL and data visualization tools (Tableau, Power BI, Google Data Studio).
• Working knowledge of Python or R for data analysis and campaign optimization.
• Familiarity with A/B testing methodologies, segmentation, and conversion funnel analysis.
• Understanding of marketing KPIs: open rates, click-through rates, conversion rates, revenue attribution, engagement metrics.
• Awareness of data privacy regulations (e.g., GDPR) and best practices for data compliance.
• Strong analytical, problem-solving, and communication skills; ability to translate technical findings into actionable business insights.

WHAT WE OFFER

Remote Work Model : We continue to prioritize flexibility, boost productivity, and support a balanced work-life environment for our employees! To further strengthen our collaboration, we're introducing one office day a month for our employees based in Lisbon. If you're not located in or near a city with an NMQ office or co-working space, there's no expectation to attend - but you're always welcome whenever you're in the area!

Meal Allowance : We provide a meal card of €8,32 per workday.

Private Health Insurance : We provide a private health insurance from MultiCare Card.

Birthday Time Off : A half-day off is granted on birthdays.

Mental Health & Support ️: Free company subscription to our mental health & support partner Openup .

Referral Program : Our referral program Friends2Work encourages our employees to refer their friends followed by a cash award once they are hired.

Self-Improvement : Access to numerous online courses and training in our own in-house training platform NMQ Academy & access to our exclusive Mentorship Program provided by our brilliant senior peers.

Team Environment : We give you to opportunity to work with global brands together with a fun, diverse, and dynamic team and become a part of a global success story!

If you are interested in joining our team, please apply with your CV in English.

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NMQ Digital is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Don't be discouraged if you feel that you don't fully meet every single one of the requirements for a particular role, there is always room for growth in NMQ!