Danish Speaking Customer Advisor (Remote in Portugal)

Are you passionate about delivering exceptional customer support experiences? Do you speak Danish fluently and live in (or plan to relocate to) Portugal?

We are looking for motivated, empathetic, and tech-savvy individuals to join our remote support team for a globally recognized technology brand (confidential project). In this role, you will be the first point of contact, assisting customers in Danish through phone, email, and chat-helping them navigate their devices and services with confidence and care.

This is an exciting opportunity to develop your career in a dynamic, remote-first environment while representing one of the most customer-centric and innovative brands in the tech industry.

What You'll Do

• Provide outstanding customer service in Danish, responding to inquiries via phone, email, and chat.
• Assist users with product usage, account concerns, technical troubleshooting, and general guidance.
• Ensure each interaction is handled with empathy, professionalism, and an aim for first-contact resolution.
• Accurately document customer interactions using internal systems and tools.
• Collaborate with internal teams to solve complex issues and deliver a smooth customer experience.
• Stay up-to-date with evolving product features and support policies.

What We Offer

• Fully remote position within Portugal - work from anywhere in the country.
• ️ Relocation support for those moving from abroad, including travel and initial accommodation assistance.
• All necessary equipment provided - including laptop, headset, and monitor.
• Private health and life insurance from day one.
• Comprehensive paid training to ensure your success in the role.
• Ongoing professional development opportunities, coaching, and performance feedback.
• A supportive, inclusive, and multicultural work environment with room to grow.
• Opportunities to work on a prestigious project for a world-renowned technology leader.

What We're Looking For

• Fluent in Danish (C1 level or higher - both written and spoken).
• English proficiency (B2+ level) for training and internal communication.
• Strong communication and interpersonal skills.
• Tech-savvy and confident using digital tools and platforms.
• Comfortable working remotely and managing tasks independently.
• Positive attitude, reliability, and a desire to learn and grow.
• Previous experience in customer service or technical support is appreciated but not required.
• Legal authorization to live and work in Portugal.

Nice to Have

• Interest in consumer technology and digital products.
• Familiarity with CRM systems such as Zendesk, Salesforce, etc.
• Experience working in a fast-paced or BPO environment.

Ready to Join Us?

If you're passionate about helping others, enjoy solving problems, and want to be part of a growing international team, this is your chance. Whether you're already based in Portugal or planning your move, we're here to help you get started.