Danish-Speaking Community Operations Analyst in Dublin, Ireland

Do you have a keen eye for detail, a passion for problem-solving, and the drive to excel in a client-focused environment? Become a Community Operations Analyst in beautiful Dublin.

In this role, you will support the integrity of a major global social networking platform by reviewing content, ensuring community standards are upheld, and contributing to a safe and positive online environment for all users.

About the company

Our client is a trusted outsourcing partner for leading global organizations. They are a diverse team of innovators and achievers, proud of their ability to consistently exceed goals. You will work on a project for a global social networking company that develops applications enabling people to connect, share ideas, photos, videos, and engage online across multiple devices.

What will you do?

• Assist the client's community and resolve inquiries empathetically and accurately
• Stay knowledgeable about client products and community standards
• Review reported content within set turnaround times and quality metrics
• Enforce Terms of Use by monitoring reports of abuse
• Make balanced decisions and advocate for a positive user experience
• Investigate and resolve issues such as account support requests and abusive content reports
• Analyze data to identify ways to improve the overall user experience
• Identify workflow inefficiencies and propose solutions
• Use market-specific insights to develop scalable community support solutions
• Recognize trends and elevate issues outside policy to the global team

Candidate profile

• Native or near-native proficiency in Danish (C2/C1)
• Fluent in English (minimum B2/C1)
• Strong cultural understanding of the Danish market
• Office experience preferred but not mandatory
• Reliable, consistent, and hard-working
• Passionate about ensuring a positive and safe user experience
• Flexible and able to work in a fast-paced environment
• Ability to learn new information quickly

Essential competencies

• Strong interpersonal, verbal, and written communication skills
• High empathy and resilience
• Ability to work under pressure and adapt to challenges
• Good decision-making and problem-solving skillsEffective time management and prioritization
• Ability to work well in a team
• Consistent achievement of KPIs

Employer offers

• Full training and career development opportunities
• Private health insurance
• Pension contribution (after 12 months of service)
• Bike to Work Scheme
• Tax Saver Scheme

About Dublin

Dublin combines rich culture, modern city life, and a welcoming international community. From historic streets to tech driven business districts, the city offers excellent work-life balance, vibrant social scenes, and stunning nature just a short trip away. Experience a dynamic lifestyle in one of Europe's most exciting capitals.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,000 candidates secure their dream jobs.