Cycle Hire Hub Assistant

The Role

We are looking for a Cycle Hire Hub Assistant to work across our Cycle Hire hubs in Ashbourne and Parsley Hay.

The role will

• Process bike hire bookings, repairs, services, sales and customer queries efficiently.
• Help the team reach income targets while delivering exceptional customer service.
• Maintain all aspects of hiring cycles and equipment including maintenance, cleaning, safety checks, bookings (inc web bookings), service history and collection of cycles inline with operational procedures.
• Support Welcome Volunteers in promoting national park messages and meeting fundraising objectives.

About You

• A commitment to providing exceptional customer service.
• Good communication skills, a welcoming attitude and a love of interacting with a wide range of people.
• Able to work flexibly and adapt to different demands in a busy environment.
• Able to remain accurate and pay attention to detail when processing information.
• Able to show initiative to provide solutions to problems.

About Us

The Peak District National Park was the first of Britain's 15 national parks and is still enjoyed by millions, looking for both adventure and a breathing space to escape. It is also the most accessible due its proximity to four major cities of the UK and its 38,000 residents. We recognise the importance of our national park and our job is to speak up and care for the Peak District National Park for all to enjoy forever.

Further Information

If you have any questions about the role, please contact

Provisional interview date: 17th/18th June 2026

Benefits

• High-quality defined benefit pension scheme.
• 26-31 days holiday (plus bank holidays) with the option to purchase more.
• Volunteering leave.
• Free parking at most of our offices.

Please check our Total Reward Brochure to see what else we offer.

Working hours

This post is an annualised hours post working 1,127 hours per year worked from late Feb to early Nov. Equivalent to 31 hours per week (0.58 full-time equivalent).

Our Values

• Care - We care for the Peak District National Park, the people we work with and all those we serve. It's at the heart of everything we do.
• Enjoy - We take pride in what we do and feel good about our contribution.
• Pioneer - We were born of pioneers. We will continue to explore opportunities to inspire future generations.

Equality, Diversity and Inclusion

The Peak District National Park Authority is committed to equal opportunities. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are a "Disability Confident" employer and have committed to offering an interview to a proportionate number of applicants who declare a disability, if they meet the minimum criteria for the job. Please select 'Yes' if you wish to be considered under this basis.

We do not offer sponsorship for visas. Evidence for the right to work in the UK will be requested before appointment.

If you are unable to apply online and require a word version of the application form please contact