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CX Workforce Planner: Data-Driven Capacity & Scheduling
Posted 5 days ago by Northern Trains Limited
Permanent
Full Time
Other
Yorkshire, Sheffield, United Kingdom, S5 9
Job Description
Northern Trains Limited is seeking a Workforce Planner for our Sheffield Contact Centre. You will forecast demand across channels and translate it into effective staffing, creating multi-skilled schedules to meet service targets.
You'll monitor performance in real time, adjust plans as needed and manage holidays, training and other activities to minimise impact. Strong analytics and stakeholder relations are essential to succeed.
Northern Trains Limited
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