CX Platform & Insights Leader: VoC Strategy & Transformation

A leading financial institution is seeking a Head of CX Platform & Insights to drive the Customer Experience strategy across various channels. The role involves overseeing the Voice of Customer platform and collaborating with key stakeholders to provide strategic advice. Candidates should have expertise in customer feedback mechanisms, executive communication, and transformational leadership. This position offers the opportunity to shape customer insights for high-level decision-making in a dynamic environment.