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CX Operations Lead: Scale & Optimize Customer Experience

Posted 18 days 15 hours ago by Xero

Permanent

Full Time

Other

Lancashire, Manchester, United Kingdom, M21 0

Job Description

Xero's Melio division is seeking an experienced Operations Manager to lead operational strategy across Customer Experience, focusing on scalability, efficiency, and business performance within Manchester.

You will partner across product, engineering, data, operations and finance to deliver improvements, build dashboards, and develop a high-performing team for steady growth and exceptional customer outcomes.

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