CX Insights Lead: Data-Driven Customer Experience

Halfords is seeking a CX insights Manager to drive analytics and customer insight delivery that shapes the customer experience. You will collect, analyse, and interpret customer data, creating actionable intelligence and dashboards to empower decisions across marketing, operations, product and support teams.

You will champion prioritising what matters to customers, partner with the Group CX team, and use tools like NPS, CSAT, and social feedback to influence strategic directions.