CX Architect - Customer Journeys & Process Design Lead

Nuvei, a global fintech, is hiring a Customer Journey & Process Design Lead to join the Customer Experience (CX) team in Greater London. Reporting to the Head of CX, you will establish and lead Nuvei's central process and customer-journey capability-creating a single source of truth for how we work, across functions and regions.

You will design standards, implement governance, and build a champion network, starting with a pilot area, proving value, and growing the capability and a small team