Customer Value & Adoption Manager (Cybersecurity SaaS)

Mimecast Limited is seeking a Customer Value Manager to act as the trusted technical advisor for a portfolio of mid-market accounts within a three-person pod. You will drive platform adoption, map security outcomes to business value, and own adoption health scores and customer satisfaction signals.

You will translate complex security architectures into business-level value conversations for executives, collaborate with account and renewals teams, and proactively mitigate churn while identifying