Customer Training Manager

Martin-Baker is the world's leading manufacturer of ejection seats and related equipment, the only company that can offer a fully integrated escape system that satisfies the very latest in pilot operational capability and safety standards. Martin-Baker offers a complete 'end-to-end service', from helping the customer to establish operational safety and escape requirements, including design, development, and qualification, to on-going support throughout the entire service life of the aircraft.

A vacancy has arisen for a Customer Training Manager to join the Customer Training team. Within this role, you'll lead a talented team of training instructors and suppliers that delivers impactful customer training solutions for Martin-Baker products. The role is based from the Denham site and will involve some travel to customer sites when needed.

Within the role, you'll:

• Lead the customer training function, including the design, development, delivery and certification of technical training to customers.
• Manage the team of training instructors and suppliers that deliver customer training experiences, encompassing recruitment, coaching, development, engagement and performance management.
• Management of all training activity, including planned training commitments, resource allocation, course content/development, developing procedures and KPI measures to track performance and compliance.
• Management of training content and delivery processes, liaising with the Commercial team and ensuring that invoices get processed.
• Handling customer, colleague and supplier feedback, relating to customer training activities.
• Ultimately provide excellent training experiences, leading the team to fulfil training objectives for a range of customers.

What we're looking for

• Experience managing a training team, training organisation or training systems.
• Proven experience in a relevant or senior role, managing others.
• Experience leading processes, procedures, planning, resource development and activity of training courses.
• Committed to the highest standards.
• Share and demonstrate the Martin-Baker Values.

You'll learn from experts who will help you obtain a wide understanding of an engineering business, encouraging you to develop new skills and gain strong industry experience.

What We Offer

• Highly competitive 9% non-contributory pension scheme (18+)
• Life Assurance
• Lunchtime finish on a Friday
• Personalised training and development plan
• 25-days annual leave plus bank holidays
• Opportunity to purchase additional annual leave
• Occupational Health team
• Cycle to work scheme

We believe in equal opportunity, committed to creating an inclusive environment where everyone is respected. We want you to be able to do your best work.

Martin-Baker is a signatory to the Armed Forces Covenant, showing our support and commitment to our Armed Forces and their families, proudly supporting those who serve.

This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). For more information and guidance please visit