Customer Technical Support Team

Join a Supportive Team and Grow Your Career A fantastic opportunity has become available to join a friendly and collaborative Customer Support team in Crewe.

Sure's products range from traditional steel shelving for retailers to bespoke joinery and market leading Electronic Shelf Labels.

This full time role is perfect for someone who is organised, confident, forward thinking, comfortable with technology and passionate about delivering excellent customer service.

You'll play an important part in supporting business operations while building strong professional relationships with customers.

Key Responsibilities

• Managing and processing customer orders, quotes, and bespoke requests.
• Supporting customers with routine technical queries.
• Handling incoming calls and providing knowledgeable, professional, helpful support.
• Conducting background research on customers, including credit checks and online reviews.
• Providing proactive suggestions to improve procedures, the company website & FAQs.
• Building and maintaining strong customer relationships.

Skills & Experience Required

• Tech savvy; confident operation of computers, laptops, tablets, or smartphones.
• Online Safety: Protecting personal information, recognizing scams, and managing privacy.
• Communication: using email, video calls (Zoom/Teams), and chat tools.
• Document Management: creating/editing documents and using spreadsheets (Word, Excel).
• Information Handling: searching for, finding, and evaluating information online.
• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• Previous office experience preferred.
• Numerate & literate with excellent qualifications in English & Maths.
• Willingness to learn and develop within the business.

Benefits

• Excellent training provided.
• Excellent opportunities for career progression.
• Supportive and welcoming team environment.