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Customer Support Team Lead: Inspire Excellence
Posted 4 days 13 hours ago by IRIS Software Group
Permanent
Full Time
Customer Service Jobs
Not Specified, United Kingdom
Job Description
IRIS Software Group in the United Kingdom is seeking a Customer Support Team Leader to guide a 2nd and 3rd line support team, ensuring high service levels and customer satisfaction. You will coordinate with Product, Development, Customer Success and Account Management to drive the best outcomes for customers.
You will mentor and develop staff, manage escalations, monitor performance, and drive continuous improvement in a fast-growing SaaS environment.
IRIS Software Group
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