Customer Support Team Lead (Hybrid/Remote)

A leading cycling apparel company is seeking a Community Support Team Lead to manage their in-house team and enhance customer interactions. The ideal candidate will have prior experience in customer service, proficiency in tools like Dixa and Zendesk, and embody the company's values. This role requires a comfortable approach to remote work, with expectations to ensure quality in customer interactions. The position includes a blend of office and remote work, contributing to a positive team culture.