Customer Support Team Lead - Coaching & Performance

Goldman Sachs Bank AG seeks an experienced Delivery Team Leader in Birmingham to lead and develop a team of 12 - 15 customer support agents. The ideal candidate will excel at motivating teams, coaching for KPI achievement, and enhancing customer satisfaction through effective leadership. Responsibilities include ensuring performance expectations are met, handling escalated customer issues, and collaborating with peers for operational consistency. The role offers a chance to significantly impact customer service quality in a regulated environment.