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Customer Support Specialist French
Posted 11 hours 14 minutes ago by Undutchables
Permanent
Not Specified
Customer Service Jobs
Noord-Brabant, Eindhoven, Netherlands, 5611 AA
Job Description
Job description As a Customer Support Specialist your responsibilities will include: 
- Providing support to customers after the onboarding process and following project delivery.
- Acting as the first point of contact for customers in case of any issues (support desk).
- Conducting on-site training for users to ensure they effectively utilize client's systems.
- Managing small follow-up projects, ensuring customer needs are met.
- Safeguarding and sharing knowledge about systems and providing solutions for hardware and software problems.
- Drafting and managing Service Level Agreements (SLAs). You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority. Requirements We are looking for a driven professional.
- No IT background required, but some technical affinity is a big advantage.
- Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
- Strong analytical and problem-solving skills with attention to detail.
- Eagerness for professional growth and a proactive, independent work ethic.
- Customer-focused attitude with a commitment to providing excellent service.
- Familiarity with software is a plus.
- Strong French skills are required, and business level of English is required, big plus if you speak Dutch as well.
- 32 or 40 hours per week availability
- You live in the Eindhoven area Please note that we are unable to provide sponsorship for this role. Working conditions Our client offers a range of great benefits:
- Hybrid working after onboarding
- 8.5% holiday allowance
- Direct contract with our client
- Pension scheme to secure your future.
- Working from home allowance
- 26 holidays to make the most of your work-life balance.
- And of course, the opportunity to be part of a fun, fast-growing, and multicultural organization that values its people. Company description Our client is a dynamic and fast-growing global business with over one million daily users worldwide, including top brands.
Undutchables
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