Customer Support Sales Engineer

Customer Support Sales Engineer

Are you technically minded with a passion for engineering and customer support? We're looking for a Sales Engineer to join our client's specialist industry, where you'll play a crucial role in bridging the gap between technical solutions and customer satisfaction.

As a Customer Support Sales Engineer, you will:

• Respond to customer enquiries via phone, email, and online platforms.
• Support clients by sizing and selecting appropriate items.
• Provide technical support and product recommendations tailored to customer needs.
• Prepare accurate quotations and project documentation.
• Liaise with engineering and production teams to ensure feasibility and timely delivery.
• Maintain and develop strong client relationships through excellent communication and follow-up.
• Assist the external sales team with technical input and project coordination.
• Use CRM systems and internal tools to manage enquiries, quotations, and project pipelines.

Skills required for this Customer Support Sales Engineer role:

• Strong communication and interpersonal skills.
• Technical aptitude.
• Competence with Microsoft Office and CRM systems.
• Ability to read and interpret technical specifications or drawings.
• High attention to detail and excellent organisational skills.
• Self-motivated and able to work independently or as part of a team.
• Eagerness to learn and take part in ongoing training.
• Own transport essential due to rural location (no public transport access).

Details of this Customer Support Sales Engineer role:

• Salary: Starting salary from £24,500 DOE
• Work-Life Balance: Option to work contracted hours over 4 days (subject to workload)
• Holiday: 30 days including statutory, rising to 33 after 1 year
• Bonus: Annual business performance bonus (non-contractual)
• Pension: Auto-enrolment with enhanced employer contribution after 3 years
• Health Cover: Private healthcare (taxable), critical illness, and death-in-service benefit after qualifying period
• Development: Comprehensive training and career development opportunities
• Environment: Supportive, close-knit team in a modern working environment
• Hours: Office between 08:00 - 18:00; workshop hours typically 08:00 - 16:30

Please note: Only candidates who closely match the criteria for this role will be contacted. For other opportunities, please get in touch with your local Pertemps branch.