Customer Support Representative German

A day in the life of a Customer Support Representative:

• Support hoteliers by providing professional, personalized responses to their questions via email, phone, and online forums.
• Deliver a world-class customer experience by listening closely, responding actively to their needs, and going the extra mile to anticipate future ones.
• Assess questions and escalate to internal teams when needed through predefined processes and channels. Follow up until resolved.
• Achieve daily and weekly engagement targets, with customer satisfaction and retention as the ultimate goal.
• Collaborate closely with our Implementation team to ensure a seamless transition of customer accounts to support.
• Acknowledge dissatisfaction from hoteliers and show utmost care in your interactions, aiming to retain and convert them into brand ambassadors.
• Recognize signs that customers may be considering leaving and work with internal teams to prioritize and resolve their issues.

Requirements Required skills

• Fluent command of German & English (C1/C2)
• Minimum 2 years of experience in a service-oriented, technical, or customer-facing role
• Excellent interpersonal skills; consistently friendly and responsive toward both customers and colleagues
• Technical proficiency in using various systems (training provided)
• Experience in the hotel sector (front desk/reservations) and/or hospitality
• Located in the area of Lisbon

Benefits

• Free lunch on Fridays
• Work with a Mac - equipment provided
• Team-based performance bonus
• Formal training budget
• Annual hotel experience

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.