Customer Support Process Analyst

A leading global investment firm is seeking an experienced Business Process Analyst to enhance operational processes and customer experience. The role involves developing clear procedures, managing knowledge management content, and collaborating with teams to implement improvements. Candidates should have a minimum of 1 year of relevant experience and strong analytical and problem-solving skills. A Bachelor's degree in business or a related field is preferred. This position is based in Birmingham, UK and offers the chance to work within a dynamic environment with a focus on exceptional customer service.