Customer Support Ops Leader: Scale Excellence & Growth

Infor Inc. is seeking a Customer Support Operations Manager to lead a team of Support Analysts and optimize support operations. This role involves developing team capabilities, enhancing technical knowledge, and fostering a customer-centric culture. The manager will be responsible for performance management, process improvement, and ensuring effective customer interactions. Candidates should have proven experience in operations management, strong leadership skills, and knowledge of support tools. A bachelor's degree in a relevant field is preferred.