Customer Support Officer

We're looking for a proactive and detail-driven Customer Support Officer/Manager to join our successful helicopter manufacturer, based in Yeovil. This is a high-profile, customer-facing role where you'll support the delivery of business-critical projects while ensuring excellent service and communication with stakeholders. This role is ideal for someone with strong customer support, coordination, and problem-solving skills, who enjoys working in a fast-paced, multi-functional environment.

As a Customer Support Officer, you'll act as a key link between customers, internal teams, and project stakeholders. You'll support the smooth delivery of commissioned projects while ensuring customer needs are met and expectations are exceeded.

Key Responsibilities

• Supporting the delivery of customer-focused projects and services
• Acting as a main point of contact for customer enquiries and project updates
• Coordinating tasks across internal teams to ensure on-time and high-quality delivery
• Monitoring project progress, schedules, and performance
• Identifying and managing risks, issues, and solutions
• Gathering, analysing, and presenting customer and project data
• Supporting continuous improvement and service enhancement initiatives
• Ensuring all work is delivered in line with company processes, safety, and quality standards
• Building strong relationships with customers, suppliers, and internal stakeholders

Skills & Experience

• Excellent communication skills (written, verbal, and presentation)
• Strong ability to collect, analyse, and present information clearly
• Experience in customer support, coordination, or project support roles
• Highly proficient in Microsoft Office, especially Excel ("MS Project desirable")
• Strong organisational and planning skills
• Ability to manage multiple priorities in a fast-paced environment
• Confident building relationships with internal and external stakeholders
• A proactive, positive, and solution-focused attitude
• A customer-focused professional who takes ownership and accountability with proven experience dealing with highly sensitive and high value contracts
• Someone who can solve problems and anticipate challenges
• Resilient, adaptable, and able to perform under pressure
• Experience with DOORS database management is desirable
• Background in logistics, operations, or service support environments is also desirable

Why Apply?

• Join a high-visibility, customer-facing team
• Work on impactful projects that drive business performance
• Supportive and collaborative working environment
• Opportunities for career progression and development
• Competitive salary and benefits
• This role is also subject to extension due to the length of the projects involved