Customer Support Liaison Officer

Overview

This role would suit someone that is looking to kick start their career in a fun and supportive team environment, with excellent growth prospects.

You will apply your previous customer service experience to perform the following principal duties:

Responsibilities

• Cooperate and liaise with technical team and share information across the organisation.
• Perform quality service at first point of contact.
• Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders.
• Liaising and coordinating with external third-party service providers to resolve issues.
• Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolution

About You

• Friendly team player
• Logical thinker (we can teach you the technical stuff)
• Technical aptitude
• Previous experience with call management systems and monitoring systems

How to learn more

Find out more about the job by clicking the link below. Get in touch with our trained Support Team, who are standing by to assist you with your enquiry.