Customer Support Intern

Salary £24,785 pro-rated

Summary

CTS is the UK arm of a successful European organisation - Easy4u that has been transforming how educational institutions access and manage technology. As part of a wider group with a proven track record across Europe, we are now three years into our journey in the UK and building strong momentum.

This is an exciting moment to join us. The market is evolving rapidly, and we are expanding our UK-based team to take the next step in delivering outstanding service to our partner schools, as well as to the students and parents who rely on Easy4u devices every single day.

We are looking for a Customer Support Intern to join our Crawley-based Service Centre for the summer season. This is an ideal opportunity for a student or recent graduate to gain hands on experience in a fast paced technology service environment. You will be a vital link in delivering outstanding service to parents and students, ensuring they have consistent access to digital devices. You will work closely with our permanent team to understand customer needs and address them effectively.

Key Tasks and Responsibilities

• First-Line Support: Serve as a primary point of contact for customer enquiries via phone, email, and chat.
• Relationship Building: Deliver friendly, professional, and empathetic service to build strong customer relationships.
• Information Delivery: Provide clear, accurate, and timely responses to questions regarding device status and service protocols.
• Issue Resolution: Follow established processes to resolve issues or elevate complex queries to the appropriate senior team members.
• Team Collaboration: Participate in team meetings, service improvement initiatives, and summer-specific projects.
• Data Management: Assist with administrative tasks and documentation within the CRM to ensure accurate customer records.

Personal Specifications

• Effective problem solving and decision making abilities.
• Ability to remain calm, patient, and professional under pressure.
• Organised with the ability to manage multiple enquiries at once.
• Able to work independently and collaboratively.
• Flexible and adaptable, with a willingness to learn new processes.

Qualifications and Skills

• Excellent communication skills (written and verbal).
• Excellent interpersonal and active listening skills.
• Strong organisational and time management abilities.
• Competence using Microsoft Office applications (Word, Excel, Outlook).
• Previous experience in a retail, hospitality, or administrative environment.
• Current enrolment in or recent graduation from a University or Higher Education programme or equivalent.
• Hands on experience and professional mentorship within a growing European organisation.
• Exposure to a variety of clients.
• A collaborative and supportive summer team culture.
• SAGE Employee assistance program.

Disclosure and Safeguarding Requirements

Due to the nature of this role involving visiting education establishments, successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.

At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.