Customer Support Executive

Customer Support Executive - Permanent, Saturday or Sunday 8 AM - 6 PM

We are looking for a positive, enthusiastic, and motivated individual with a willingness to learn. The ideal candidate will have strong problem solving skills, excellent communication abilities, and the confidence to work with a diverse range of customers.

Qualifications

• A positive attitude with plenty of enthusiasm, motivation, and a willingness to learn.
• Previous experience working in a fast paced sales or customer service environment.
• Strong problem solving skills with the ability to ask effective questions, listen carefully, and negotiate confidently.
• The ability to adapt your approach when dealing with different customers and businesses.
• Excellent communication skills and confidence working with a diverse range of people.
• A genuine passion for helping others and delivering exceptional customer service.
• Good attention to detail, with the ability to generate, interpret, and accurately record data.
• Confidence using Microsoft Word, Excel, and Outlook.

Responsibilities

The Customer Support Centre forms an essential part of Oliver Kay, acting as the main point of contact for both internal and external customers. The team is responsible for managing customer orders to the highest standards, handling queries and complaints efficiently, and delivering excellent service that enhances the overall customer experience.

As part of a busy and supportive team, the role of Customer Support Executive offers a varied and rewarding opportunity where no two days are the same. You will handle inbound calls and emails related to order placements and customer queries while ensuring deadlines are consistently met across all areas of the business.

Flexibility is essential due to the nature of our business. We operate 7 days a week up until 6 PM. This role includes permanent weekend working; full details of the working pattern will be discussed during the interview process.

Benefits The Essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more.
• A pension - contribute 4% and we'll match you (after year 1, we'll match up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The Extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.