Customer Support Executive

Overview

The purpose of the role is to support the Commercial team for the Convenience, Discount and Export accounts in Ireland, by completing administrative tasks, liaising cross functionally with key internal departments and externally where appropriate.

Operating as a key member of a cross functional Customer team, including Finance, Supply Chain, Brand & Shopper Marketing and Category, who are all working towards driving sales across all our brands.

Responsibilities

Developing excellent working relationships with relevant customer contacts

Delivering the Nomad Values every day

Accuracy and timeliness of required administration. For example (but not limited to):

• invoice cost changes & accrual set up
• internal promotional sign-off
• external promotional submissions
• download and review of weekly pricing data
• effective management of deductions
• external field sales reporting management
• Contribution to the delivery of the target P&L for the overall Account
• Communication of forecast amendments to Demand Planning and updating internal tracking files

Qualifications

Essential

• Previous Account Executive administration experience, ideally in FMCG
• Excel and Powerpoint
• Mindset- Customer & Category 1st.
• Collaboration- Strong customer relationship management skills
• Budget management- Accurate management of all customer specific tactical funds
• Attention to detail
• Numerical dexterity - comprehension of groups of numbers and data
• Time management
• Self-improvement - taking ownership and having a desire to learn, develop and progress
• Excellent communication and the ability to build relationships quickly
• Results focused

Desirable

• Field Sales FMCG Retail Experience
• Project work
• Presentation skills
• Data analysis
• Analytical Thinking
• Solution focused