Customer Support Engineer

An exciting opportunity has arisen for aCustomer Support Engineer to join our expanding engineering team. In this role you will be responsible for providing first line technical support for our range of sonar products.

• Provide outstanding technical support to customers by telephone, email and occasional customer visits.
• Assist in solving customer's technical issues together with support from the Engineering Team.
• Provide on-site demonstrations of our sonar products to support sales
• Carry out installation, commissioning and upgrades of products
• Report on opportunities for product improvements
• Ensure communications from customers receive a response within acceptable time frame.
• Promote improvements, upgrades and aftersales opportunities to customers.
• Although office based the role may require occasional travel to support our global customer base.
• Technical education in a relevant discipline to sonar products
• Demonstrable hands-on experience of sonar survey equipment in the field or base
• use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively
• analyse complex issues and problems and come up with rational judgments
• demonstrate specialist knowledge and expertise in own area
• communicate in a clear, precise and structured way
• co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals

If this role sounds right for you please send your CV and covering letter to: