Customer Support Coordinator

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

The Customer Support Coordinator is responsible in delivering high-quality inclusion and involvement services within a Supported Housing setting, working with customers who may have complex and enduring needs.

The postholder will support customers through inclusion and involvement activities to achieve their personal goals and transition towards independent living, and ensure safe, well-managed accommodation. The role also involves effective partnership working, robust safeguarding practices, and contributing to service performance.

For more information, please download our job profile available on our website.

More about you

The ideal candidate will have experience working in supported housing or similar environments with vulnerable individuals or groups, alongside a strong understanding of safeguarding responsibilities and the ability to support people with complex or multiple needs. You will have working knowledge of support frameworks, including legal and regulatory requirements, as well as excellent interpersonal and communication skills, both verbal and written. The role requires the ability to work independently and collaboratively within a team to provide high-quality, person-centred support.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a enhanced DBS check is mandatory for this position.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs - up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more