Customer Support Applications Engineer

About Our Client

The employer is a small-sized organisation operating within the mechanical subsystems sector. They specialise in providing innovative solutions to their clients and are committed to maintaining high-quality standards in their products and services. In Defence, Aerospace, Energy, Formula 1 and Industrial.

Job Description

Based from the Warrington office: Customer Support Applications Engineer will:

• Use product knowledge to guide clients in product selection.
• Provide quotes for parts and systems to potential customers.
• Provide technical support information.
• Formulate technical commercial solutions from customer enquiries.
• Respond in a timely manner to technical enquiries.
• Liaise with the customer and engineering to ensure the customer receives the appropriate support.
• Help to ensure that the departments KPI's are met.
• Collaboration with the marketing team to ensure that prospective and existing clients are targeted with relevant marketing collateral.
• Support continuous improvement initiatives within the business.

The Successful Applicant

A successful Customer Support Applications Engineer should have:

Skills and Behaviours

• Excellent communication skills.
• The ability to work both in a team and independently.
• Able to plan and organise your own workload.
• Professional telephone manner.
• Positive attitude.
• Ability to work to deadlines and prioritise work effectively.
• Ability to interpret technical drawings and specifications.
• Excellent work ethic & attendance.
• Proficient in all aspects of Microsoft Office.
• Able to use ERP System to support the job role.
• Able to use CRM Tool to support the job role.

Qualifications / Education

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics or a related technical field. Aerospace Engineering, Physics

What's on Offer

• A competitive salary of approximately £31,500 - £40,000 per annum.
• A permanent position within a growing company in Warrington.
• Opportunities to work on innovative projects within the industrial/manufacturing industry.
• Supportive and professional work environment.
• Potential for career growth and development.

If you are passionate about engineering and customer support, this role offers an excellent opportunity to make a meaningful impact. Apply today to join a forward-thinking team!