Customer Support & Sales Administrator

Customer Support & Sales Administrator (Part Time)

Location: West Molesey, Surrey (office based)

Working hours: 20-25 per week (across five days)

Salary: £28,392 (FTE)

About Us

Since 1958, Anglo Nordic have been supplying innovative heating components and solutions to original equipment manufacturers, stockists and distributors in the heating, oil, and gas sectors. We pride ourselves on a total commitment to customer service and technical support whilst making sure our processes are both clean and efficient.

The Role

We have an exciting opportunity for a part time Customer Support & Sales Administrator to provide high level administrative support to our customer service department.

The ideal candidate will be a personable individual who thrives in providing a high level of customer service. They will have previous customer service and B2B sales experience from either a trade or equivalent retail background and be confident in communicating with customers by both telephone and email.

Previous experience of working within an internal sales office is not necessary as full training will be given to the successful candidate.

Core Responsibilities:

• Processing and checking customer orders
• Advising customers on the best product based on their needs and business objectives
• Generating sales quotes
• Collaborating with colleagues to ensure orders are processed correctly to completion
• Providing order updates to customers via email and phone
• Communicating with suppliers to ensure timely delivery
• Building rapport with customers via regular, proactive communication
• Identifying opportunities for upselling and business development

Skills & Experience:

• Previous experience of working within a sales role in a similar sector
• Clear and articulate communicator
• Excellent interpersonal skills
• Collaborative approach to working within a team
• Passionate about providing quality customer service
• Strong organisation and time management skills
• Detail oriented, with a high level of accuracy
• PC literate with a good working knowledge of MS office
• Previous experience of working with Sage 200 desirable

If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.