Customer Support Analyst - Data-Driven Impact

Useplinth in London (Old Street) is hiring a customer-support owner who will be the first point of contact for clients and will shape how we handle support and learning across the product.

You'll own self-serve content, dashboards, and the feedback loop into product while reducing ticket volume and improving customer satisfaction within the first year.

You'll collaborate with engineering, operations and sales, and you'll be evaluated by metrics like ticket volume and response times.