Customer Support Advisor: Multi-Channel Help Desk

Maximus in the United Kingdom is recruiting a Business Support Centre Customer Support Advisor to be the first point of contact for participants across the Access to Work Mental Health Programme, Student Bursary, and Work Programme schemes. You will assess eligibility, explain available programmes and book or log cases in our systems.

Reporting to the BSC Team Leader, you will handle multi-channel queries (inbound, web chat, SMS, email) and provide accurate administrative support, ensuring