Customer Support Advisor

Derby , United Kingdom of Great Britain and Northern Ireland

Are you detail-oriented, reliable, and ready to make a difference in customer service? We are looking for experienced professionals to join our team as Customer Service Advisors. If you have a knack for problem-solving and a passion for helping others, we want to hear from you!

We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Apply now to become a vital part of our Public Transport team and help us ensure our customers receive the best level of service they deserve.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What You Will Do in This Role

• Manually review and process Delay Repay compensation claims for customers delayed by 15 minutes or more
• Navigate multiple systems to accurately check journey information and tickets
• Communicate directly with colleagues and customers via email and letters
• Compose well-written emails to customers regarding their claims
• Stay updated with the latest briefings to adapt to an ever-changing environment
• Arrange for assistance for vulnerable customers / travelers
• Ensure high accuracy and attention to detail in reviewing and processing claims

Your Qualifications And Experience

• Computer literate with a good understanding of Microsoft Office
• Proficient in navigating various systems and tools for checking journey details
• Excellent written and verbal communication skills
• Ability to adapt and work efficiently in a dynamic environment
• Reliable and flexible with a good eye for detail and problem-solving abilities

It Will Be A Plus If You Have

• Experience in customer service or a related field
• Familiarity with delay compensation processes
• Background in handling customer claims or inquiries
• Experience with administrative tasks and data entry
• Ability to work independently and manage your time effectively
• Previous experience in a fast-paced, ever-changing work environment
• Demonstrated ability to maintain a high level of accuracy in detailed work

What's in it For You

• Competitive salary of per year £26,520
• 40 hours per week Monday - Sunday 7am - 8pm

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the United Kingdom's law, only applicants who are legally authorized to work in the UK will be considered for this position.