Customer Support Advisor

We are pleased to partner with a SaaS client in Oxford to recruit a permanent Customer Support Advisor to join the team. Paying up to £26,000 with 10% bonus. This is a hybrid role, in the office 2 days a week near Central Oxford.

Key Responsibilities:

• Build a rapport and strong relationship with customers by offering support and advice throughout the validation process.
• Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.
• Verifying various financial documentation, certifications and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.
• Making 10-15 outbound calls a day to help guide customers through validation queries.
• Assisting with general inbound phone cover to help with customer support.

Skills & Experience:

• Previous experience in a customer service environment
• Working knowledge of data management and data analysis
• Demonstrable experience of process improvement
• Proven track record of working to deadlines and targets
• Customer contact through inbound and high volume of outbound calls
• Ability to adapt to the needs of a growing business

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: