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Customer Support Administrator
Posted 5 hours 3 minutes ago by HAYS
£28,000 - £32,000 Annual
Permanent
Not Specified
Customer Service Jobs
Shropshire, Telford, United Kingdom, TF1 1
Job Description
Customer Support Administrator
What you'll need to succeed
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Your new company
Hays are working with a Manufacturing business based in Telford who are looking for a Customer Support Administrator on a permanent basis , this role plays a pivotal part in ensuring the smooth operation of the Customer Support function by acting as the primary liaison between the company and its clients. This role is responsible for delivering a professional, responsive, and solutions-focused service that enhances customer satisfaction and strengthens long-term client relationships.
Your new role
As a Customer Services Administrator, your role would involve:
- Customer Support & Communication.
- Serves as the primary interface for customer enquiries within the Customer Support department.
- Generate and issue quotations for recommended system spares.
- Maintain accurate and up-to-date customer records in both paper and digital formats.
- Support the arrangement of scheduled and non-scheduled service visits and installations worldwide.
- Coordinate with customers regarding service logistics and updates.
- Ensure availability of required materials and manage travel arrangements.
- Facilitate the timely completion and submission of service reports.
What you'll need to succeed
- Advanced written and verbal communication skills.
- Proficient in Microsoft Outlook and Excel.
- Exceptional attention to detail and accuracy.
- Strong organisational and time-management abilities.
- Developed IT competence and adaptability to new systems.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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HAYS
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