Customer Support

Responsibilities

• Work part-time at a branch, 31.5 hours per week.
• Provide face to face support to customers.
• Handle everyday banking tasks, helping people through important moments.
• Support customers through bereavement, fraud concerns, and assist vulnerable customers.
• Adapt to different customer needs, promote and support digital services, and help customers use online and mobile banking independently.
• Recognise opportunities to connect customers with the right products and services.
• Progress into other roles across the Group, including supporting customers by phone or online.

Requirements

• Minimum of 12 months customer service experience.
• People person - honest, genuine, and caring about helping people with their finances (no previous financial services experience required).
• Ability to quickly build relationships to give customers a fantastic experience.
• Passion to put yourself in the customers' shoes, show empathy, act with care and integrity, taking time to resolve queries and give customers confidence in the service you're providing.
• Commitment to deliver on promises and go above and beyond for customers.
• Genuine teammate - collaborate closely with colleagues to ensure customers' needs are met.

Core Competencies

Demonstrates strong customer service skills with a focus on empathy and relationship building, ensuring a positive experience for customers during important financial moments. Committed to collaboration and delivering on promises to meet customer needs effectively.

Tools & Technologies

• Digital Services
• Online Banking
• Mobile Banking