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Customer Support
Posted 1 hour 20 minutes ago by Jobtailor
Permanent
Full Time
Customer Service Jobs
Surrey, Guildford, United Kingdom, GU1 1
Job Description
Overview 
- You'll start your journey in one of our branches, providing face to face support to customers.
- While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support.
- This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
- You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- You'll also recognise opportunities to connect customers with the right products and services.
- A minimum of 12 months customer service experience
- A people person - You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Jobtailor
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