Customer Success Team Lead - Scale Adoption in M&A Deals

S&P Global Market Intelligence in London seeks an experienced Customer Success Team Lead to build and manage a high-performing CS team. You will coach managers, set standards, and partner with Product, Sales, Marketing and Account Management to maximize value for clients of the M&A Deals platform.

The role focuses on scalable processes, onboarding, renewal management, and KPI reporting. You will drive adoption, retention and customer satisfaction while ensuring CRM hygiene and data-driven