Customer Success Ops Manager - Governance & KPIs

A leading cloud ERP company is seeking a Business Operations Manager to enhance alignment between Customer Success operations and strategic goals. This role entails managing governance workflows, driving adherence to processes, and identifying improvement opportunities. Candidates should have 3-6 years of experience in business operations or customer success, as well as familiarity with governance concepts. The ideal candidate will be skilled in process mapping, data analysis tools like Excel and Power BI, and possess strong analytical and communication skills.