Customer Success Manager: Strategic Accounts & Growth

A leading technology solution provider based in Birmingham seeks a Customer Success Manager. You will be the primary contact for clients, ensuring satisfaction and managing service delivery profitability. The role includes building relationships, overseeing operational success, handling escalations, and improving service strategies. Ideal candidates should have over 3 years of experience in service delivery, possess an ITIL certificate, and demonstrate strong communication and analytical skills. Competitive benefits and a focus on inclusivity are offered.