Customer Success Manager (Spanish & UK Market)

From Nuclio Talent we are working with a fast-growing, award-winning fintech company offering a cutting-edge platform that empowers workers to take control of their financial wellbeing. With features that allow employees to access their earned wages anytime, manage their budgets, and build sustainable savings habits, the company is redefining financial flexibility in the workplace. Operating through a B2B2C model, their solution is offered as an employee benefit by hundreds of large and mid-sized employers. With an impressive client base including major global brands and offices in London and Barcelona. We are looking for a Bilingual (English-Spanish) Customer Success Manager who is passionate about helping customers succeed, thrives in a high-growth tech environment, and enjoys building strong relationships that drive engagement and loyalty.

What are the responsibilities of a Customer Success Manager?

Build and nurture lasting relationships with key clients, creating trust and rapport across all levels.

Review and analyze customer portfolio performance, providing actionable insights that demonstrate ROI.

Conduct regular business reviews to assess success metrics, gather client feedback, and uncover expansion opportunities.

Develop and execute communication plans to boost employee awareness and usage of the platform.

Collaborate with onboarding and sales teams to ensure smooth client launches and transitions.

Identify risks or issues early and coordinate with internal teams to resolve them promptly.

Act as the voice of the customer within the company, offering feedback to enhance the platform experience.

What skills do I need to be a strong Customer Success Manager?

Bachelor's degree in Business, Marketing, Finance, or related fields.

Bilingual in English and Spanish.

Excellent communication skills-both verbal and written.

Proactive and self-motivated, with a hands-on approach to problem-solving.

Strong commercial and analytical mindset to monitor client performance and trends.

Ability to think cross-functionally and collaborate across multiple teams.

Comfortable with fast-paced environments and driven by impact.

Quick learner, curious, and eager to understand both client goals and technical features of the platform.

Why should I apply for the Customer Success Manager role?

Join a purpose-driven fintech making a real difference in people's financial lives.

Collaborate in a diverse, international environment with a shared mission.

Manage a portfolio of dynamic clients across industries.

Enjoy flexibility through hybrid work and the option to work remotely from anywhere for 4 weeks a year.

If you are a proactive, focus on results and bilingual in English, we want to meet you