Customer Success Manager (Market Research)

Are you a mid-level candidate looking to work on a whole range of sectors? Then you could be the perfect fit for this agency in this Customer Success Manager role!

JOB TITLE: Customer Success Manager (Market Research)

SALARY: Up to £40k + bonus

LOCATION: London (3 days in the office)

THE COMPANY

This research company delivers real-time data and insights to clients across industries, enabling faster, informed decisions. It streamlines access to critical information, supporting effective business strategies and competitiveness. With reach to millions of consumers, it provides deep market and consumer insights that drive growth.

KEY DUTIES

• Onboard and train customers, configure platform to research goals, troubleshoot surveys, integrations, ensure sales handoff.
• Build strong relationships driving upsell of research services, digital twins, success plans, reviews, renewals proactively.
• Analyse usage with analytics tools, identify risks, improve experience, represent customers, maintain knowledge base updates.

SKILLS & EXPERIENCE

• Market research customer success/project management experience, client-facing, survey programming, analytics tools expertise.
• Proven account management achieving upsell targets, excellent communication explaining complex technical concepts clearly to non-technical users.
• Self-motivated, relationship-focused problem solver passionate about SaaS, comfortable owning projects, thriving in fast-paced startup environments.

Interested in this Customer Success Manager role? Apply now and let's have a chat!

We Are Aspire Ltd are a Disability Confident Committed employer