Customer Success Manager

Customer Success Manager

B2B SaaS Scale-Up High Impact Role

Bright Purple are working with a fast-growing B2B SaaS business in Glasgow (3 days onsite) looking to hire a Customer Success Manager to take full ownership of the post-sale customer journey. You will be the go-to for customers from onboarding through to long-term success, working directly with the CEO and playing a key role in shaping how customer experience scales as the business grows.

What you will be doing:

• Owning onboarding end-to-end, from handover to go-live with clear plans, timelines, and success metrics
• Delivering training, documentation, and setup to fully enable customers on the platform
• Managing escalations and resolving issues, working closely with support, product, and engineering
• Leading customer-facing delivery across scope, milestones, risks, and reporting
• Running regular success reviews to drive adoption, retention, and growth
• Acting as the voice of the customer internally, influencing product direction

What we are looking for:

• Experience in Customer Success, Account Management, or Implementation within a SaaS environment
• Strong project management skills, able to juggle multiple customers and workstreams
• Excellent communication skills, translating technical concepts for non-technical stakeholders
• Experience with tools such as HubSpot, Jira, Intercom, or Zendesk
• Comfortable working cross-functionally in a fast-paced, scale-up environment
• Proactive, calm under pressure, and genuinely customer-first

Why this role?

• Direct access to leadership, reporting into the CEO
• Real influence on how Customer Success is built and scaled
• Fast-growing SaaS business with strong momentum

If you're someone who thrives on ownership, enjoys building structure in a scaling environment, and wants to make a visible impact then this is worth a conversation.

Bright Purple is proud to be an equal opportunities employer. We partner with clients who share our commitment to diversity and inclusion across the industry.