Customer Success Manager

Overview

There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it's trickier to acquire customers, and it's critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6-10% of potential profit on the table.

Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We're taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.

We have excellent traction: we're working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar.

We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.

About the job The Role

We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.

Key Responsibilities

• Conduct one-on-one meetings with Customers to understand goals and develop strategies
• Schedule trainings to empower and educate Customers
• Conduct data analysis to develop insights
• Educate Customers on new features
• Optimize processes to scale success efficiently
• Define and track core customer success metrics (e.g., retention)
• Collect feedback from Customers to inform the product roadmap
• Contribute to Sales and Customer Support processes as needed

Qualifications

• Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)
• Excellent communication and problem-solving skills
• Strong desire to help others and think on your feet
• Comfortable working "in the weeds" to solve problems and building processes for repeatable solutions
• Ability to multitask, prioritize, and manage time effectively
• Experience in e-commerce, SaaS, or analytics-oriented companies is a plus
• Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus

Benefits

• Health Insurance
• Vision Insurance
• 401(k) Matching
• Paid Time Off (PTO)
• Paid Holidays
• Remote Work
• Professional Development

Intelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required.

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