Customer Success Manager

Overview

This is an exciting opportunity to join a leading global software solutions business that provides market leading construction software solutions. The role is for a Customer Success Manager focused on client adoption and onboarding, churn mitigation, relationship building and retention. You will inherit between 35-40 accounts initially, rising to a maximum of 50, with a mix of mid-sized and large enterprise clients. This is a chance to grow with a company that values professional contribution and rewards performance.

Responsibilities

• Drive client adoption and onboarding processes
• Mitigate churn and manage retention strategies
• Build and maintain strong customer relationships
• Manage an account portfolio (initially 35-40 accounts, increasing to up to 50)

Qualifications

• 2-5 years of customer success or account management experience in SaaS
• Knowledge of the construction industry
• A stable career record

Desirable/Beneficial

• Degree educated
• Energetic, proactive, driven