Customer Success Manager

Overview

Serve as the primary point of contact for high-value clients and help them succeed on the platform.

Description: You'll be the go-to contact for VirPoint clients, ensuring they get the best from our tools, support, and services. This role is ideal for someone with excellent communication skills, product understanding, and a client-first mindset.

Responsibilities

• Onboard and educate new clients on platform features
• Manage client relationships and act as the voice of the customer
• Handle inquiries and coordinate with support and trading teams
• Identify upsell and retention opportunities
• Monitor client activity and ensure satisfaction

Requirements

• 2-3 years in account management, fintech, or customer success
• Strong understanding of trading platforms and financial instruments
• Excellent interpersonal and problem-solving skills
• Client-focused, with a proactive approach to service
• Comfortable communicating with high-net-worth clients

Application

For further information, please fill in the form below. We will contact you as soon as possible.

• First name
• Last name
• Email
• Phone
• Location
• Resume/CV

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