Customer Success Manager

At DCS Group, we're the UK's leading Distributor, Manufacturer and Exporter of Health, Beauty, Household and Grocery products, proudly partnering with global power brands such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson, Whitworths and Danone.

We're now seeking a Customer Success Manager - Manufacturing to drive profitable growth, strengthen customer partnerships, and lead end-to-end commercial delivery across our manufacturing division. Reporting to the Channel Lead - Manufacturing, you'll play a pivotal role in securing new opportunities, elevating customer satisfaction, and supporting the successful delivery of innovative, market-leading products.

What You'll Do

• Own commercial delivery across your customer portfolio, achieving agreed revenue and margin targets.
• Create, manage, and submit accurate commercial proposals and tender responses, working collaboratively with Commercial Finance.
• Assess customer product briefs for commercial feasibility and launch viability.
• Provide high level technical and product support to customers.
• Identify and target key customer contacts, building strong multi stakeholder relationships.
• Strengthen customer retention by building long term value and exit barriers.
• Maximise profitability through effective demand qualification, forecasting, and timescale management.
• Identify, qualify and convert new business and network opportunities.
• Build strong industry relationships to secure new client wins.
• Deliver collaborative end to end project management with internal and external teams.
• Pitch trend led, data driven product innovations to strategic partners.
• Conduct category reviews, market monitoring and trend analysis to support growth.

What We're Looking For

• Proven experience in new business development and customer management.
• Strong commercial acumen with the ability to understand and act on customer needs.
• Excellent communication, relationship building and influencing skills.
• Technical understanding of manufacturing and production processes.
• Ability to interpret and present data with confidence.
• Strong Personal Care category understanding (desired).
• Ability to problem solve, identify challenges and propose effective solutions.
• Degree level education or equivalent experience in Manufacturing / Project Management.

Why Join DCS Group?

At DCS, we're proud of our dynamic, fast paced, and people first culture. You'll join a collaborative team in a business that invests in development, encourages innovation and supports long term career progression.

We offer a great range of benefits including:

• Life Cover
• Pension
• Medical Cash Plan
• Cycle to Work Scheme
• Staff shop

Join us and help shape the future of manufacturing excellence at DCS Group.