Customer Success Manager

Cusomer Success Manager Remote £35,000

Role Description

We're looking for a highly organised, proactive, and collaborative Client Success Manager to join the team. This role sits within our client success team and plays a vital part in ensuring our training programmes run seamlessly. You'll provide essential operational support to our Head of Client Success, manage our trainer network, and own the feedback process that helps us continuously improve. You'll be accountable for client relationships and programme delivery, and you'll be the engine that keeps everything running smoothly behind the scenes.

Key responsibilities

Project Leadership and Client Management Project documentation and quality assurance Trainer and delegate support Data, feedback and reporting Event and logistics management

Ideal Candidate Will Possess:

• Experience managing busy team diaries.
• Experience with online training/learning platforms is ideal.
• Super organised with strong attention to detail and a structured approach to work.
• A confident and approachable communicator who enjoys working across teams.
• Proactive, with a can do mindset and a problem solving approach.
• Tech savvy, ideally with experience in LMS systems and project management tools (we use Mindtickle and Teamwork), and collaborative platforms.
• Comfortable juggling multiple priorities while maintaining accuracy and quality.
• Process driven with a continuous improvement mindset.